Customer Management Solutions for Public Spaces
Local councils need to manage visitor flow safely, reduce waiting‑area congestion, and maintain
real‑time visibility of footfall across public‑facing services. EverythingCX provides a lightweight, low‑cost,
low‑risk platform designed specifically for council environments — from customer service centres to registrars,
housing, libraries, and community hubs.
Our solution delivers appointments, walk‑ins, virtual queues, and waiting‑area monitoring without complex deployments,
expensive hardware, or long‑term commitments.
Low Cost, Low Risk
-
Simple monthly pricing.
-
Rolling 30‑day terms available.
-
Remove a location at any time with no penalties.
-
Move licences between sites instantly.
Designed for Health & Safety Compliance
-
Real‑time visibility of waiting‑area occupancy.
-
Automated alerts for footfall thresholds.
-
Full audit trail for compliance and reporting.
-
Supports hybrid visitor journeys.
Easy To Implement
-
Cloud‑based,
-
Deploy in hours, not months.
-
Works on existing staff and council devices.
-
No mandatory kiosks or proprietary hardware.
Flexible Commercial Models
-
Monthly rolling contracts available
-
No long‑term lock‑ins, with no penalties.
-
Pause or stand down locations at any time
-
Move licences between sites instantly
Mobile Queueing for Visitors
Visitors can join a queue using their smartphone via:
-
QR code
-
Web link
-
SMS invitation
They receive updates, estimated wait times, and notifications when it’s their
turn — reducing crowding and improving visitor experience.
Staff Web‑Based Queueing for Walk‑Ins
For visitors who cannot or prefer not to use technology.
-
Staff can add them to the queue in seconds using a browser‑based interface.
-
No kiosk or ticket printer required.
-
Ensures full inclusivity and accessibility.
Appointment Management
-
Supports pre‑booked and on‑the‑day appointments.
-
Blends appointments and walk‑ins into a single, manageable flow.
-
Integrates with existing council workflows.
Footfall & Wait‑Area Monitoring
-
Track how many people are waiting, being served, or due to arrive.
-
Monitor peak times and service bottlenecks.
-
Export insights for planning, staffing, and compliance.
Low‑Cost Hardware for Self‑Service
EverythingCX is designed to work without hardware — but where councils want to
enhance self‑service, low‑cost devices can be added easily.
-
Information screens for queue status, directions, or service updates.
-
Self‑serve appointment booking for future visits.
-
Find‑a‑staff‑member functionality to locate the right team.
-
Call‑for‑help buttons to request staff assistance in real time.
-
Self check‑in for appointments using a tablet or touchscreen.
These devices use standard, affordable hardware — tablets, small touchscreens,
or existing monitors — with no proprietary equipment required.
