1. Who We Are
Everything CX is a UK-based customer experience technology provider. Our website (everythingcx.co.uk) is operated by EML UK Ltd. We are committed to protecting your privacy and handling your data transparently and lawfully.

2. What Data We Collect
We may collect and process the following types of personal data:
•     Contact details: name, email address, phone number
•     Business information: company name, job title, sector
•     Technical data: IP address, browser type, device info
•     Usage data: pages visited, time spent, interaction patterns
•     Form submissions: demo requests, contact forms, newsletter sign-ups

 

3. How We Use Your Data
We use your data to:
•     Respond to enquiries and demo requests
•     Improve website performance and user experience
•     Send relevant updates (with your consent)
•     Ensure security and prevent misuse
•     Comply with legal obligations

 

4. Legal Basis for Processing
We process personal data under the following lawful bases:
•     Consent (e.g. newsletter sign-up)
•     Contractual necessity (e.g. demo requests)
•     Legitimate interests (e.g. analytics, service improvement)
•     Legal compliance

 

5. Data Sharing
We do not sell your data. We may share it with:
•     Trusted service providers (e.g. hosting, analytics, CRM tools)
•     Legal or regulatory authorities if required
•     Our partners (e.g. Wavetec, Experience Model Labs) only when relevant and with safeguards

 

6. Cookies & Tracking
Our website uses cookies for:
•     Site functionality
•     Analytics (e.g. Google Analytics)
•     User preferences
•     Security
You can manage cookie preferences via your browser settings. See our [Cookie Policy] for full details.

7. Data Retention
We retain personal data only as long as necessary:
•     Contact form submissions: up to 12 months
•     Analytics data: anonymised after 26 months
•     Newsletter subscriptions: until you unsubscribe

 

8. Your Rights
Under UK GDPR, you have the right to:
•     Access your data
•     Correct inaccuracies
•     Request deletion
•     Object to processing
•     Withdraw consent
•     Lodge a complaint with the ICO
To exercise your rights, contact: privacy@everythingcx.co.uk

 

9. International Transfers
We may use cloud services that store data outside the UK. We ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place.

 

10. Changes to This Policy

 

We may update this policy from time to time. The latest version will always be available on our website.

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