Branch Transformation Solutions
Transforming The Branch Experience
The Touch & Non‑Touchpoint Initiative:
The Only Complete Customer View in High Street Banking
High street banking is changing. Customers expect speed, clarity, and choice — while banks need efficiency, compliance, and a deeper understanding of real‑world behaviour. EverythingCX delivers the only end‑to‑end customer visibility platform that unifies virtual queueing, in‑branch analytics, and external footfall intelligence into one seamless ecosystem.
We don’t just optimise the customers who get served. We give you visibility of everyone — those who walk in, walk out, walk past, and those who never make it to a counter.
The first Customer Delight program
The only complete customer view solution provider
Helping you support local businesses
Scalable solutions for long‑term CX maturity
Touch‑Point Experience
Virtual Queueing, WhatsApp Queueing & Appointment Scheduling
Your customer touch‑points are where experience is won or lost. EverythingCX brings them together:
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Virtual Mobile Queueing
Customers join a queue remotely, choose their service, and track their position in real time. No waiting in‑branch, no frustration, no uncertainty.
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WhatsApp Queueing
Meet customers where they already are. They join, manage, and update their queue position directly through WhatsApp — no app download, no friction.
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Appointment Scheduling
Integrated booking for mortgages, financial reviews, business banking and more. Customers receive reminders, updates, and can reschedule with one tap.
These touch‑points create a smooth, predictable journey — and give your staff the visibility they need to manage demand intelligently.
Non‑Touch‑Point Intelligence
Live Footfall, Heat Maps & Behavioural Insight
Most banks only measure the customers who reach a counter. EverythingCX measures everyone.
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Internal Heat Maps: Understand how customers move inside the branch. Identify bottlenecks, dead zones, and areas where staff intervention improves flow.
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External Heat Maps: See how many people walk past your branch — and how many choose not to enter. This is powerful insight for marketing, signage, staffing, and branch design.
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Full Journey Visibility:
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Customers who walk in and get served
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Customers who walk in and leave unserved
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Customers who walk past and never enter
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This is the only platform that gives banks a complete, 360° view of real‑world customer behaviour.
Customer Delight Initiative
Supporting Local Businesses With Smart Wait‑Time Vouchers
When wait times exceed expectations, banks should give something back — not just apologise.
EverythingCX enables a Local Business Support Initiative:
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Automatically issue a digital voucher for a nearby coffee shop when queues are longer than plann
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Integrate directly with the coffee shop’s POS so you know exactly when the voucher is redeemed
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Trigger a message to the customer with enough notice to return to the branch before their turn
This strengthens community ties, supports local businesses, and turns a negative moment into a positive, memorable experience.